The Step platform provides a national-scale signposting and referrals infrastructure. Step is uniquely powerful through its use of AI to intelligently recommend the right support options for people facing life's challenges, from a voice or text-based conversation. Step is designed in partnership with leading UK charities, and is now used across charity advice services, city councils and as a vulnerable customer advice tool in the commercial sector.

Behind Step's intelligent advice tool lies the UK's most comprehensive mapping of UK services, groups and resources. We mix AI-powered automation, human research and quality assurance, and a growing network of organisations sharing data via the Step network to provide trusted data at national scale. For local councils, we provide Open-referral compliant APIs and enterprise-level governance to transform the quality of their data and impact the lives of people within the community.

The Migrant Advice Portal is a platform for asylum seekers, refugees and vulnerable migrants, and the organisations that support them. Using Step's core intelligent advice technology, the platform guides the user through a simple set of questions to identify the right support options for someone seeking support.

The portal also provides a set of collaborative tools to better connect service providers and charities across the network, including communication tools, event management, data sharing and reporting tools.